Terms of service
TERMS OF SERVICE
This website is operated directly by, or on behalf of, L’Occitane Nordic AB ("L’OCCITANE", "we", "us" or "our"), a limited liability company registered under company registration number 556900-1828, with its registered address at Ringvägen 52, 118 67 Stockholm, Sweden.
Please note that our Customer Service contact details can be found at the bottom of this page.
This website is intended for your use. By using this website, you agree to comply with these Terms and Conditions and confirm that you are legally capable of entering into a binding contract.
We reserve the right to update these Terms and Conditions from time to time in order to comply with applicable laws and regulations or to ensure the proper operation of the website. The content of this website (including text, graphics, software, photographs and other images, videos, audio, trademarks and logos) is protected by copyright, trademark, database and other intellectual property rights owned by L’OCCITANE. You may retrieve and display the content of this website on a computer screen, store such content electronically on a disk (but not on any server or other storage device connected to a network), or print one copy of such content for your own personal, non-commercial use, provided that all copyright and proprietary notices remain intact. You may not otherwise reproduce, modify, copy, distribute or use any material or content of this website for commercial purposes without our prior written consent.
Except as expressly provided in these Terms and Conditions, you may not:
- publish, distribute or otherwise transmit any content from this website;
- remove, alter or modify any content on the website, or attempt to bypass security measures or interfere with the operation of the website or its servers; or
- create links to this website from any other website without the prior written consent of L’OCCITANE. However, you may create a link from a website operated by you, provided that the link is not misleading or deceptive, accurately identifies its destination, does not imply that we endorse you, your website, or any products or services you offer, links only to the homepage of our website (without framing or replicating it), and the linking website does not contain content that is unlawful, threatening, abusive, defamatory, obscene, vulgar, offensive, or infringes any intellectual property rights or other rights of any third party.
Except as expressly stated herein, these Terms and Conditions do not grant you any rights in respect of any intellectual property owned by L’OCCITANE. By downloading or using any content from this website, you acknowledge that you do not acquire any such rights.
While we make every effort to provide you with the best possible service, we do not warrant that the services available through this website will meet your requirements, be uninterrupted or error-free, or that this website will always be available.
OUR CONTRACT WITH YOU
This website is operated directly by, or on behalf of, L’Occitane Nordic AB ("L’OCCITANE", "we", "us" or "our"), a limited liability company registered under company registration number 556900-1828, with its registered address at Ringvägen 52, 118 67 Stockholm, Sweden.
Please note that our Customer Service contact details can be found at the bottom of this page.
These Terms and Conditions apply to all products supplied by L’Occitane Nordic AB ("L’OCCITANE", "we", "us" or "our"). Please read these Terms and Conditions carefully and retain a copy for future reference. By visiting this website, you agree to these Terms and Conditions and our Privacy Policy (available on this website), which explains how we collect, use and process your personal data. Please read our Privacy Policy carefully. It describes your rights and our obligations regarding your personal data, what we may do with it, with whom we may share it, and your rights to access it.
A contract between us is formed only when we have dispatched the products to you. At that point, a legally binding agreement comes into existence between us. You have the right to withdraw from the contract (see below). We may amend these Terms and Conditions for future sales from time to time without prior notice.
ORDERING PRODUCTS
Descriptions of the products available for purchase are displayed on the website at the time you place your order. We make every effort to display our products as accurately as possible. However, the colours you see will depend on your device and display settings, and we cannot guarantee that your screen will accurately reflect the colour of the products delivered. For practical reasons, product packaging may vary from that shown on the website.
All products are subject to availability. If, for reasons beyond our control, we are unable to supply a particular product, we will inform you as soon as reasonably possible and refund any amounts paid, or credit any amounts charged to your payment card for the unavailable product(s), unless you choose to receive a substitute product of equivalent quality and value.
Our online store is intended for private consumers only. We reserve the right not to accept orders from businesses or orders that we reasonably believe are intended for commercial purposes or other non-private use. We also reserve the right not to supply products to individuals where we have reason to believe that the products are intended for resale. Our products are not intended for resale.
PRICES
We make every effort to ensure that the prices displayed on the website are accurate at the time you place your order. If we have mistakenly underpriced a product, we are not obliged to supply the product at the incorrect price. If we have mistakenly underpriced a product offered as part of a promotional bundle or at a special promotional price, we are not obliged to supply the product at the incorrect price. If we have mistakenly underpriced a product that qualifies for a free gift, we are not obliged to supply the product at the incorrect price. Furthermore, if a pricing error results in the total value of your purchase falling below the minimum spend required to qualify for a free gift, we are not obliged to provide the free gift. If we discover a pricing error, we will inform you as soon as reasonably possible and give you the option to either reconfirm your order at the correct price or cancel your order. If you choose to cancel your order, we will refund any amounts paid or charged to your payment card for the products concerned. In addition to the price of the products, delivery charges may apply. Please refer to the section on Shipping Fees and Delivery Options for further details. All prices and delivery charges are stated in DKK and include VAT.
SHIPPING FEES AND DELIVERY OPTIONS
Regardless of how many products you order, a delivery fee of 49 kr applies within Denmark.
We process your order within 3 business days (subject to stock availability) and deliver within 10 business days in Denmark. For purchases of 500 kr or more, standard delivery is FREE OF CHARGE.
Please note that all orders are shipped from our warehouse in Stockholm, Sweden.
RIGHT OF WITHDRAWAL
If you are a consumer, you have the right to cancel your purchase and thereby terminate the contract at any time within 14 days of receiving the products (see below).
To exercise your right of withdrawal, you must notify us in writing at the postal address or email address provided below and specify the product ordered and the order number. You may also exercise your right of withdrawal by using the withdrawal form available at the bottom of the website under the link "Withdrawal from Contract". If you exercise your right of withdrawal after the products have been delivered to you, you are responsible for returning the products to us and must send them back without undue delay and no later than 14 days from the date on which you informed us of your decision to cancel the purchase. The products must be returned to our warehouse in Sweden (address stated below). You are responsible for ensuring that the products are not damaged before they are returned or while in transit.
The right of withdrawal does not apply in the following cases:
(a) In the case of sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken; or
(b) where multiple products have been mixed together and it is not possible to separate them (due to their nature) after delivery.
If you exercise your right of withdrawal, we will:
(a) refund the amount you paid for the products. Please note, however, that we are legally entitled to reduce the refund by an amount corresponding to any loss in value of the goods resulting from handling beyond what would be permitted in a retail store;
(b) refund all delivery charges paid by you. By law, the maximum reimbursement of delivery costs is limited to the cost of the least expensive delivery option available;
(c) reimburse your expenses as soon as possible and in any event:
(i) if you have received the product and we have not offered to collect it from you: within 14 days from the day we receive the product from you or, if earlier, from the day you provide proof that you have returned the product to us;
(ii) if you have not received the product, or if you have received it and we have offered to collect it from you: within 14 days after you notify us of your decision to exercise your right of withdrawal.
Refunds will be made using the same payment method that you used when purchasing the products, unless you have expressly agreed otherwise with us.
If you return a product because it is defective or because we delivered it to you in error, we will refund the full purchase price of the product together with all delivery charges and any reasonable costs incurred as a result (provided that such costs do not exceed the value of the products). In all other cases, you are responsible for the costs of returning the products to us.
RETURNS & EXCHANGES POLICY
Return address:
L'Occitane
Kungsgatan 21
111 43 Stockholm
Sweden
Please allow up to 14 days from the date you return the goods for us to process your request.
Your rights under applicable consumer protection laws remain unaffected by this policy.
COMPLAINTS AND DEFECTIVE PRODUCTS
If a fault or defect is discovered, you must notify L’OCCITANE within a reasonable time after you discovered, or should reasonably have discovered, the fault in order to make a claim. A claim made within two months of discovering the fault will always be considered to have been made within a reasonable time. Under Danish consumer legislation, consumers may make a claim for defects in a product for up to two years from the date of delivery. If you do not make your claim within the applicable time limits, you may lose your right to rely on the defect. Claims should be directed to the seller of the product, namely L’Occitane Nordic AB (or another partner where the product was not sold by L’Occitane Nordic AB).
If the products are faulty or defective, you may, depending on the circumstances, be entitled to request repair, replacement, a price reduction, compensation, or cancellation of the purchase. The seller may choose to repair the product instead of replacing it where replacement is impossible, for example if the product is no longer manufactured, or where replacement would result in unreasonable costs.
Notification of faults or defects may be submitted to us either verbally or in writing. For evidential purposes, we recommend that complaints are submitted in writing, preferably by applying for a return through our website.
PAYMENT POLICY
Credit and Debit Cards:
We accept Visa, Mastercard, Maestro and American Express. L’OCCITANE takes online security very seriously. To verify that your connection is secure when entering your payment details, please check your browser for the padlock icon in the address bar. This indicates that encryption is active and that your information is protected. For security reasons, we strongly recommend that you do not send your card details via ordinary email and instead use the secure connection provided on our website.
When you place an order on our website, you will be connected to our secure server. The software used on our server encrypts all information before it is transmitted to us. This encryption technology helps protect every transaction completed through the website and prevents unauthorized access to your payment information.
No credit or debit card details are stored when you place an order unless you have explicitly authorised us to do so. Any stored payment information is kept in a secure manner and in accordance with applicable security standards.
We comply with applicable data protection laws, standards and procedures to ensure that your personal data is processed securely, lawfully and appropriately.
Payment with Klarna:
Payments made using Klarna are processed by Klarna Bank AB. If you have any questions regarding your Klarna payment, please contact Klarna directly. For more information, please refer to our Privacy Policy, available on our website.
PROMOTIONAL CODES
From time to time, L’OCCITANE sends promotional offers via email, catalogues and advertisements. If you subscribe to the L’OCCITANE newsletter, you may receive promotional communications and offers containing special codes that entitle you to free delivery or other discounts. To subscribe to our newsletter, please visit our email subscription page.
Unless otherwise stated, promotional codes are limited to one gift per customer, cannot be combined with other promotional offers or discounts, and are valid only while stocks last. These offers are not valid in concessions, with independent retailers, department stores or airport stores. L’OCCITANE reserves the right to substitute any advertised gift with an alternative item of equal or greater value.
OUR LIABILITY
As a consumer, you have certain rights under applicable consumer protection laws in relation to products that are faulty or not as described. Nothing in these Terms and Conditions affects those rights.
We shall not be liable for any failure to comply with these Terms and Conditions where such failure results from circumstances beyond our reasonable control.
If we fail to comply with these Terms and Conditions, we shall be responsible only for losses that are a foreseeable result of our breach of these Terms and Conditions or our negligence. We shall not be liable for any business-related losses, including loss of data, loss of profit, loss of revenue, or business interruption.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with Danish law. We aim to resolve any complaints and disputes quickly and efficiently. If you are dissatisfied with how we have handled a complaint, you may have the right to refer the matter to the relevant Danish consumer dispute resolution body or to the competent courts in accordance with applicable law. Nothing in these Terms and Conditions limits any rights you may have under applicable consumer protection laws.
CUSTOMER SERVICE
For more information about our products or if you have any questions, please contact our Customer Service team by email at info@loccitane.se or by telephone at +46 10 255 92 32 (Monday to Friday, 10:00 to 18:00). Please note that our Customer Service operations are based in Sweden. You may also write to us at: L'Occitane Kungsgatan 21, 111 43 Stockholm, Sweden
Version: September 2026